YSO Academy

When a serious allegation hits your organization, the decisions you make in the first 24 hours are often the most consequential. Organizations that have prepared in advance respond with clarity and confidence. Those that haven't often make preventable mistakes that compound an already serious situation.

This course covers both sides of crisis response:

Before the crisis: What policies, teams, and communication protocols you need to have in place now — before anything goes wrong.

After the allegation: A detailed, phase-by-phase response framework — what to do in the first 24 hours, how to handle public statements, what to do in the first week, and what ongoing steps protect both children and your organization.

You'll work through planning exercises that help you apply the principles to your own organization's situation, so you're not encountering these questions for the first time in the middle of a crisis.