YSO Academy, and its subsidiaries, members, and affiliates (together, “YSOA”), are committed to processing, using, transferring, and managing personal information in accordance with applicable privacy laws in the United States. This Privacy Policy details how YSOA collects, uses, transfers, and shares your personal information.
This Privacy Policy applies to the personal information we obtain when you interact with us, use our websites and apps, use our other online services, or otherwise connect with us (collectively, the “Services”).
In this Privacy Policy, "we", "us" and "our" refers to YSOA, and "you" refers to any individual about whom we collect personal information.
Information we collect
We ask for personal information so you can use our services, sign in to your account, receive customer support information, and communicate with us about our services, promotions, and activities. We collect the following information when you engage with us.
When you create an account we collect:
- Name and contact information
- Username and password that you may select in connection with establishing an account on our Services
- Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries
- Any additional information relating to you that you provide to us directly through our websites or by other means such as over the phone, via email, or via “contact us” forms
- Information you shared with any affiliate that referred you to us
- Any additional personal information you provide to us, or authorize us to collect, as part of your interaction with YSOA
When you buy services through YSOA or our partners, members, affiliates, and subsidiaries:
- Information on your curriculum history, including courses purchased, progress made in courses, certificate for the courses, and CEU credits earned
- Billing information and discounts applicable to your purchase based on affiliate referral to us
- Shipping information such as your address
- Professional information relating to your CEU status, including organization from which you seek credit
- Purchase history
When you use our Website
- IP address
- Information on your interaction with our Services, such as pages you visit
- Social media handles, content, and other information that you post to our social media pages or tag us on your social media pages, and information we obtain from third-party social media services (e.g., Facebook)
When you interact with us
- Any additional information relating to you that you provide to us through our Services
- Information you provide to us via voluntary feedback
Information collected by automated means
When you interact with our Services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A 'cookie' is a small text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We use these automated technologies to collect information about your equipment, devices, internet connection, browsing actions, and usage patterns. The information we obtain in this manner may include your IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, browsing history, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Services. We may also obtain information about how you interact with our services, such as features and pages you visit, search queries, and download errors.
These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the products and services around your preferences; (4) measure the usability of our products and services and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services. Most web browsers are initially set up to accept cookies. You have the option of disabling or refusing cookies at any time in your browser preferences. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. However, note that some parts of our Services will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.
How we use your personal information
YSOA collects personal information reasonably necessary to carry out our business, to assess and manage our customers’ needs, and provide our Services to you. We may also collect information to fulfill administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing customer relationships.
The purposes for which YSOA usually collects and uses personal information may include:
- To fulfill obligations of a purchase and/or any other contract you may have with us;
- To deliver the Services and/or products you requested;
- To provide you information and marketing about products, Services, and/or special offers from YSAO and its members, subsidiaries and affiliates;
- To obtain your opinions or comments about products and/or Services;
- To record statistical data for marketing analysis;
- To improve our Services to you, as well as for training and quality purposes;
- Responding to requests, questions, complaints, and other general inquiries;
- Researching, developing and expanding our Services;
- At your direction and with your consent;
- For quality control and administration and assisting us to develop new and improved products and Services;
- To comply with any requirement of any applicable statute, regulation, or rule; and
- To prevent or detect abuse of our services or any of our rights (and attempts to do so), and to enforce or apply our Privacy Policy and/or any other agreement, and to protect our (or others') property or rights.
We may use your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
Disclosing personal information
We may disclose your personal information for our business purposes as follows:
- Within our company and with our affiliates;
- With service providers that perform Services on our behalf, including for the purposes of operating our website, assisting us to perform business functions, analyzing data, handling billing and payments, and facilitating customer service;
- With professional services such as legal advisors, accountants, and consultants;
- With selected business partners; and
- With other parties with your consent and at your direction.
We reserve the right to disclose your personal information as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, us or others.
We may disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
We reserve the right to transfer the information we maintain in the event we sell or transfer all or a portion of our business or assets. If we engage in such a sale or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the recipient’s privacy practices.
Sale and sharing of personal information
We do not sell your personal information or transfer personal information to third parties to use for their own benefit. Except for this kind of disclosure, we do not “sell” any of your information within the meaning of applicable law.
We do not “share” your personal information as defined by applicable law for purposes of targeted advertising relating to our Services.
Data retention
In order to respond to customer inquiries and comply with applicable law, we retain personal information for the time that you remain a current customer plus 3 years. We retain other data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. When we no longer need the personal information we collect, we either anonymize the information upon your request or securely destroy the information, unless we are legally required to retain it.
Your marketing choices
You can opt-out of our use and disclosure of your personal information for marketing purposes, and/or withdraw your prior consent for same, by the methods provided below. Upon requesting an opt-out, your consent will be withdrawn; however, please note that it often takes some time to process these requests. Therefore, it is possible that you may receive communications scheduled prior to our receipt of your withdrawal of consent.
To stop receiving our email communications, you may click the "Unsubscribe" link in any promotional email you receive from us, or you can email us directly at [email protected]. We may also provide additional methods for you to opt-out of having your personal information used or disclosed for promotional and marketing purposes.
Please note, even if you opt-out of receiving marketing or commercial communications, we retain the right to send you non-marketing communications such as correspondence about your existing business relationship with us, payment receipts and shipping notices, or notifying you of updates to our Privacy Policy or Terms & Conditions.
How we protect information
We maintain administrative, technical and physical safeguards designed to protect personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Despite such efforts, however, please note that no organization can fully eliminate risks or guarantee the security of personal information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and we bear no liability for uses or disclosures of personal information or other data arising in connection with the theft of the information or other malicious actions.
Third-party use of cookies and other tracking technologies
Some content or applications, including advertisements, on our Services are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see https://thenai.org/.
Location and data processing
We are a United States business and the Services are operated in the United States. Your personal information will be stored and processed on servers in the United States and other countries, and those countries may not provide the same level of data protection as the laws in your country. We will treat your personal information in accordance with the applicable laws of the United States and this Privacy Policy. If you access the Services from outside the United States, you do so at your own risk.
Updates to this Privacy Policy
YSOA may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes. The date this Privacy Policy was last updated is at the bottom of this page.
Children’s privacy
Our Services are not intended for children under 18, and we do not knowingly collect any information from children under 18. If you believe that we have inadvertently collected personal information from a child under 18, please contact us using any of the below methods so that we can delete that child’s information.
Contact Us
You can contact us as follows to exercise your rights under this Privacy Policy or with questions about it:
ADDRESS
YSO Academy
2016 Bascomb Carmel Road
Woodstock, GA 30189
Date Last Updated: July 1, 2024